Senior Service Designer
Unit:  Innovation
Location: Milano, Italy
Type: Full Time
Min. Experience: Experienced


H-FARM is seeking some talented, experienced, and highly-motivated Senior Service Designers for the office of Milan. The ideal candidate has a strong understanding of people behaviour, superior analytical skills and the ability to handle service design workshops and co-creation activities with our international clients.

Candidates must be self-starters and able to thrive in an agile, fast-paced and very smart environment. This position requires travel.


  • Understanding your client’s needs and partnering with them to co-create innovative solutions (better if they are elegant, too).
  • Nurturing, developing and inspiring your team to become great designers that make great design.
  • Project management for strategic design projects, including adding the value and pushing the relevance of the different methods that will bring each project to the top.
  • Running strategic design projects on their day-by-day progress – knowing how and when to pivot.
  • Handling a qualitative research.
  • Being part of the generation, critique and iteration of services and products across several touch points, channels and the whole eco-systems’ scenario.
  • Facilitating (really exciting and not boring) workshops.
  • Ability to handle strategic projects.
  • Presenting and sharing ideas with people from all the backgrounds, making them not feeling a stranger with your explanations.
  • Helping organizations to make their own story a pure thrilling beauty.


  • At least 4 years of relevant experience in Service Design.
  • Strong analytical and problem-setting skills is a must.
  • Ability to manage projects of varying size and scope simultaneously while prioritizing appropriately.
  • Excellent verbal and written communication skills and presentation experience.
  • Self-starter and ability to work independently as long as being part of multi-faceted team.
  • Comfortable in collecting and analyzing a huge amount of data to provide insights and identify opportunities.
  • Excellent knowledge of Suite Adobe, Photoshop and illustrator should be your good friends.
  • Excellent knowledge of Keynote (good partner too).
  • Proficiency with design and prototyping tools such as AdobeCC, Sketch or others like Principle (nice to have).
  • English and Italian are our main languages.
  • Good sense of humor and likes working in an unstructured, fast-paced environment.

What we offer

  • Exciting, fast-paced and entrepreneurial culture.
  • No stupid meetings.
  • Day off on your birthday.
  • Self learning budget.
  • Awesome place called office.
  • High caring colleagues.
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